Gallup Says “It’s the Manager.” Here's the Part We Skip.

If you’ve spent any time in organizational life, you’ve probably heard some version of this:

“People don’t leave companies, they leave managers.”

Gallup backed that up with data and a clear message:

“It’s the manager.”

It’s not wrong.
Managers influence climate, workload, clarity, feedback, and recognition. Those levers matter.

But there’s a quieter truth that rarely makes it into engagement decks.

When it comes to a positive, sustainable work experience, one underlying critical variable isn’t your boss, your title, or the org chart.

It’s your relationship with yourself while you work.

From individual contributor to CEO, that’s the part nobody else can manage for you.

Where Engagement Conversations Usually Stop

When engagement scores dip, the questions sound like this:

• “Do our managers need more training?”
• “Is senior leadership communicating clearly enough?”
• “Do people understand the vision?”

All valid. All external.

What rarely gets asked is:

“What kind of inner environment are people working inside of, moment to moment?”

Because two people can sit in the same meeting, hear the same message, and walk out with completely different experiences of the work.

The difference often isn’t the manager.

It’s the inner commentary that person carries with them:

• “I’m behind.”
• “I should already know this.”
• “If I get this wrong, I’m done.”

The Critical Variable We Don’t Talk About

Enjoyment at work isn’t about having an easy or "fun" job.
It’s about the quality of your experience while doing a hard, real job.

That experience is shaped by things like:

• How you talk to yourself after a mistake
• Whether pressure sharpens your focus or shuts you down
• Whether uncertainty feels like a threat or a space to learn
• Whether feedback sounds like data… or a verdict

When your relationship with yourself is harsh, impatient, or constantly judgmental, enjoyment drains quickly—even in a “good” role with a “good” manager.

When that relationship is steadier and more curious, enjoyment becomes possible again—even when expectations are high and conditions aren’t perfect.

Managers can influence a lot.
They can’t do that work for you.

This Isn’t Letting Leaders Off the Hook

Saying “it’s you” can sound like I'm excusing bad management. I'm not.

Leaders still own:

• Clear expectations
• Reasonable priorities
• Fair treatment
• A culture that doesn’t punish honest mistakes

But there’s one variable that travels with you job to job, promotion to promotion, team to team:

How you relate to yourself while you work.

That inner relationship is the foundation of sustainable enjoyment.

Ignore it, and no manager will ever feel “good enough.”
Work with it, and you gain agency—even inside systems you don’t fully control.

From the first rung of the ladder to the C-suite, that might be the most honest place to start.

If this sparked something for you, consider sharing it with one person who’s carrying a lot on their own shoulders at work.

You can forward this email or share the link — both work.